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Certified IT Support Professional

Indian : Rs.4129
International : $125
INTRODUCTION

IT Support Professional Certification allows organizations to strategize their IT policy and support for uninterrupted uptime of IT resources. For growth and development, all organizations need well-trained and efficient IT support to function effectively. Nearly every sector requires IT support professionals; to perform IT support tasks such as keeping systems in running condition and troubleshooting if any IT related problem arises to keep an office running smoothly and efficiently. Vskills provide certification for those seeking career in IT support to perform their tasks better.

WHY SHOULD ANYONE TAKE THIS CERTIFICATION?

This certification is intended for professionals and technical graduates seeking career in Software industry and wanting to excel in chosen areas. It is also well suited for those who are already working and would like to take certification for further career progression. Indian IT industry is moving up the value curve, and today’s scenario demands more specialization and that is where a certification of this type will add value. The certification is developed with a motive to enhance your skills and helps in building confidence, thus making your job more challenging and rewarding. The certification helps extend IT support skills and ultimately achieve proficiency at work.

WHO WILL BENEFIT FROM TAKING THIS CERTIFICATION?

This certification benefits students who wish to make a career in IT support industry. This certification is also beneficial for professionals already working and wants to acquire knowledge in this segment of industry. Students will be ready for jobs from day 1 since this is a high demand skill in software companies. Professionals already in the IT support sector looking for job switch will also benefit from this certification. The certification is designed to focus on development of employability skills essential for today’s IT support professional that inculcate organization and time management, stress management, self-analysis, self-promotion and professional development skills. It provides an opportunity for those who wish to work in an organization as an IT support professional.

COMPANIES THAT HIRE VSKILLS IT SUPPORT PROFESSIONAL

Vskills Certified IT Support professional will find employment in banks, Schools, corporate, travel and tourism, hotel Industry etc as IT support staff. Practically every business needs an IT support professional and this certification can really help get a job that you deserve.
IT support professionals are in great demand and major IT companies in India hire them. There are a lot of boutique niche companies, specializing in Integration Services, who are constantly hiring knowledgeable professionals. International job consultants also are constantly looking for IT support specialists for overseas jobs. The skill is also greatly in demand in super specialized government projects.

CONTENT

Electronics basics

  • Electricity versus Electronics
  • Electricity Basics
  • Analog electronics
  • Digital electronics

Computer Basics

  • Introduction - What is Computer?
  • Characteristics of computer
  • Generation of computers
  • Classification of Computers
  • Applications of Computer
  • Representation of information
  • Commonly Used Computer Terms
  • Basic Operations of a Computer

Introducing Hardware

  • Input Device
  • Output Devices
  • Cabinet or chassis
  • Storage Devices
  • Essential Technician Tools
  • Troubleshooting principle

Chassis Or Cabinet

  • Chassis types
  • Form Factor
  • Chassis Components
  • Opening Different Chassis
  • Accessing Components
  • Switched Mode Power Supply (SMPS)
  • Install and Replace SMPS
  • Troubleshoot SMPS
  • Electrostatic discharge (ESD)

Motherboard

  • Basic Components Identification
  • Form Factor
  • I/O Ports and Peripheral Interfaces
  • Memory Slots
  • Expansion Slots
  • Expansion cards
  • Disk Drives Connectors
  • Chipset
  • POST (Power On Self Test)
  • BIOS, CMOS and CMOS Battery
  • Jumpers and DIP Switches
  • CPU Socket
  • Cooling
  • Configuring the Motherboard
  • Install, Replace and Maintain a Motherboard
  • The Booting Process

Processor

  • CPU Basics
  • CPU Features
  • CPU Internals
  • History
  • CPU technologies
  • Identify the CPU
  • Install or Remove CPU
  • Troubleshoot CPU and Motherboard

Memory

  • Memory Basics
  • DRAM
  • SRAM
  • ROM
  • CMOS
  • Flash Memory
  • Memory Packaging
  • Identify your RAM
  • Install RAM
  • Remove RAM
  • Troubleshooting Memory

Storage Devices

  • Optical Drives – CD and DVD-ROM/R/RW and Blue ray
  • Removable Storage – Tape, Flash, SD and USB
  • Hybrid Drive
  • Floppy Drives
  • Hard Disk Drive Systems
  • Formatting Hard Disk
  • Drive Connector and Cables
  • Install Hard Disk
  • Troubleshoot Hard Disk

Display Devices

  • Display Basics
  • Formats and Interfaces
  • Analog Video
  • Digital Video
  • Video Signals
  • Monitors
  • Cathode Ray Tube (CRT)
  • Liquid Crystal Displays (LCDs)
  • Install Monitor
  • Troubleshoot Monitor

Keyboard & Mouse

  • Keyboard Basics
  • Keyboard Key Layouts
  • Keyboard Technologies
  • Keyboard Interfaces
  • Keyboard Maintenance
  • Keyboard Troubleshooting
  • Mouse Basics
  • Mouse Technologies
  • Mouse Interfaces
  • Mouse Troubleshooting
  • Mouse Maintenance

Printers

  • Printer Basics
  • The Printing Process
  • Printer Types
  • Dot-Matrix Printer
  • Inkjet Printer
  • Thermal Printers
  • Laser Printers
  • Printer Interfaces
  • Page Description Languages
  • Install Printer
  • Maintaining Printer
  • Troubleshooting Printer

Peripherals Devices

  • Scanners
  • TV Tuner Cards
  • MFD
  • Webcam
  • Digital Camera
  • Computer speakers
  • Microphone
  • UPS
  • KVM

Laptop

  • Laptop Basics
  • Why a Laptop?
  • Classification
  • Components
  • Notebook Maintenance
  • Troubleshooting Notebook
  • Laptop Upgrading
  • Install, Upgrade or Remove Memory
  • Install, Upgrade or Remove Optical Drive
  • Install, Upgrade or Remove Battery

Operating System

  • Introduction
  • File and Directory
  • Using Commands
  • Introduction to simple batch files
  • Windows XP Setup
  • Windows User interface
  • File and Folder Management
  • Windows configuration
  • Windows Accessories
  • Windows Management
  • Optimizing Windows
  • Windows Troubleshooting
  • Restore Windows

Networking Basics

  • What is a network?
  • Types of Networks
  • Network Devices
  • Internet Connectivity Options
  • Network Cabling and Connectors
  • IPv4
  • TCP/IP Protocols and Ports
  • Configuring IPv4 Steps
  • IPv6
  • Network Troubleshooting
  • Command-Line Tools
Frequently Asked Questions


What is Vskills?

VSkills is a “skills testing” and certification exam conducted by - ICSIL, A Govt of India Undertaking and Govt of NCT Delhi Company. Vskills is a testing and certification programme focused on prior learning. Through Vskills Assessments, individuals with learning acquired outside of a formal classroom setting have the opportunity to get certified by appearing in standardized exams conducted throughout the nation at proctored centres.

What is Vskills Certification?

Vskills Certification is a professional skill test that is conducted to assure that a person is qualified to perform a job. It is a proof that the candidate has the requisite skills to do a job.

What are the benefits that I will get by taking Vskills Certification Exam?

Some of the benefits that you get on taking Vskills Certification exam are listed below,-

- Develop skills that are valued by experts in the industry
- Vskills Certifications opens avenue for candidates in various sectors
- Vskills Certification provides an opportunity to get certified in areas where you are not formally educated
- Vskills Certification enhances the chances of employment
- CVs of certified candidates are flagged on Monster India website as “Vskills Certified candidates” to employers.
- CVs of certified candidates are also tagged on Shine.com website as “Vskills Certified candidates” to employers.
- CVs of all Vskills Certified candidates is shared with relevant employers for employment - Vskills Certified candidates are a part of the Job Centre for Life
- Vskills provides supplementary preparation material (hard copy or online videos) to candidate for easing the process of preparation.
- Vskills assessment exams are structured and regularly updated according to the industry standards
- Vskills Certifications do not require any time commitment since it is only a test and not classroom teaching.
- Vskills Certifications open avenues for candidates in various sectors
- Vskills Certifications provide an opportunity to get certified in areas where you are not formally educated
- Vskills Certifications greatly enhance the chances of employment

What is the duration of the course?

There is NO course duration for all certification exam. Exams are conducted on monthly basis and candidate has the flexibility to select the exam date from Exam Calender as per their per feasibility. Student can give the exam any time between 1 year from the date of enrollment.

What is the eligibility for registration?

There is no minimum qualification for taking up Vskills Certification Exam, so it is for everyone – from day to day users to senior management, say - Employees - Employers - Students - Teachers - Businessmen and Entrepreneurs - Housewives/Retired Professionals, etc

What is the duration of the exam?

Vskills Certification Exam is for one hour (1 hour) duration.

What type of questions are asked in the exam?

Vskills Certification Exam has 50 multiple choice questions (1 marks each), with no negative marking.

What is the passing percentage?

Passing percentage is 50% i.e., 25 marks need to be scored in order to clear the exam.

When is the the exam conducted?

Vskills Certification Exams are conducted on monthly basis and candidate has the flexibility to select the exam date from Exam Calender as per their per feasibility.

How many attempts can I give for a certification exam?

One exam attempt per registration with no limit on re-appearance.

Can I reschedule the exam?

Yes, candidate can re-shedule the exam till the date of exam after paying the re-schedule fees.

If I fail, what is the procedure to be followed for reappearing in the exam?

In case a candidate is unable to clear the exam then, candidate can register for exam retake by paying for registration fees of Rs. 1250/- but no reading material is sent.

Does the exam is available only in India?

Candidates residing outside India can register for specific certifications as listed under the international students by appearing in online open book exam.

Can I take two or more certification exams at one time?

Yes, candidate can take two or more exams at one time.

How tough will be the paper?

The certification exam is meant to assess the ability of the student in the particular domain and checks entry level to medium level skills in that particular domain. If you know the domain area, and have studied the accompanying material well, you will have no difficulty in passing the exam.

Do you provide any sample questions?

Practice tests are provided under every certification.

What is the duration of the certification?

There is no minimum duration of certification. You may register when you want; we suggest that minimum 30 days should be kept to go over the material provided at the time of registration.

Is the exam available for international candidates?

Yes, candidates residing outside India can follow the process for international students.

What kind of placement support is provided?

Vskills provides placement support to certified candidates as - CVs of certified candidates are flagged on Monster India website as “Vskills Certified candidates” to employers. - CVs of certified candidates are also tagged on Shine.com website as “Vskills Certified candidates” to employers. - CVs of all Vskills Certified candidates is shared with relevant employers for employment - Vskills Certified candidates are a part of the Job Centre for Life

In case I am unable to take the exam will my fees be refunded?

As a policy under no circumstances will the fees be refunded to the candidate after registration, unless there is a situation that is unavoidable.

When is the result declared?

Result indicating pass or fail is told to candidate after finishing of the exam. Hard copy certificate and performance report is sent to candidates who had cleared the exam. Soft copy certificate is also e-mailed.

Is the material provided by you sufficient from exam point of view or should I refer other sources?

The study material provided by Vskills is a guideline for your exam, but you can refer to other sources for further clarity on any topic.

Are there any classes provided by you to prepare for the exam?

Vskills does not offer classes for any certification exam. The candidates have to prepare on its own for the exam. NO CLASSES are provided by Vskills.

Do you charge extra for placement assistance?

There are no charges apart from the registration fees or exam re-take in case candidate is unable to clear the certification exam.

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V skills

VSkills is a “skills testing” and certification exam conducted by - ICSIL, A Govt of India Undertaking and Govt of NCT Delhi Company. It is one of the largest manpower companies of the government of NCT Delhi. VSkills certifications help candidates quantify and prove their skills in a particular domain - skills that are valued by the employer and are in great demand. Your Vskills Certificate is a proof that you have the requisite knowledge and makes you job ready - which is why employers rate VSkills certifications and look for people who have them.

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