Whatever organisation you work for as a sales person your most fundamental activity will be to carry out sales. This will enable you to achieve the targets and objectives that you have set or which have been set for you by your organisation or by your sales manager. If you fail to sell properly and therefore fail to gain customers, orders and income, then your organisation will not survive.
Everything you do during your day-to-day work activities should be geared to the achievement of one aim only i.e. selling successfully to customers and satisfying their needs You are ultimately judged by your success in gaining customers and achieving sales income for your organisation, therefore it is important for you to properly understand and implement all the essential steps involved in carrying out sales.
As a sales person you should know the value of effective preparation and planning. Failing to plan is planning to fail. This applies crucially to selling, as without prior preparation and planning you will achieve very little e.g. you will need to decide what your objectives are prior to making a call on a customer.
It can therefore be seen that carrying out sales is a multi stage activity which to be carried out successfully requires much preparation.
This module is designed to give you a structured approach for personal selling. Key frameworks are designed to ensure you are well-equipped when selling in face-to-face situations. The module covers the personal selling process, beginning with the preparation stage and ending with closing and documenting the sale. Guidelines are given on how to create the right relationship with your customers and the importance of treating all your customers as individuals.
Unit 1: Preparation for carrying out sales
Failing to plan is planning to fail. This unit is designed to enable you to prepare thoroughly, prior to carrying out the sale. Guidelines are given on obtaining the necessary information and relating it to the customers’ needs. A framework is designed to help you draw up sales call plans and to set objectives for each individual customer. Attention is drawn to the sales aids you will require for each sales call .
Unit 2: Building the right relationship when carrying out sales
Remember that first impressions last and you never get a second chance to make a first impression. A framework is designed to help you create the right relationship with the customer and gives guidelines on how to enhance your inter-personal skills with them. Advice is given on "actively" listening to your customer and relating your product/service benefits in terms that will satisfy each customer’s needs.
Unit 3: Creating customer interest and desire when carrying out sales
Time is money and customers will not want their time wasted, hence the need to clearly state the benefits to them of dealing with your organisation. A framework is designed which helps you make the business meeting interesting and informative for the customer. Advice is given on how to put across your oganisation’s FAB (features, advantages and benefits).
Unit 4: Dealing with customer objections when carrying out sales
During the business dialogue the customer may raise a number of areas for concern, eg price, quality, design or delivery. This unit provides you with a framework which is designed to ensure that you continue the right relationship with your customer and gives guidelines on how to be empathetic with them. Advice is also given on what to do if solutions cannot be found.
Unit 5: Closing and documenting the sale when carrying out sales
In this unit a framework is designed to help you conclude the business meeting in a professional manner, with an emphasis on pleasing and satisfying the customer as the final outcome. Advice is given on how to understand and respond to buying signals. Guidelines are also given on the relevant documentation that is required, including your legal duties.
Who is the certifying body for the courses?
After successful completion of the course, students will get certificate from Rapid Skillz jointly signed by Professor of the course.
What will I get after the completion of the programme?
As it is training oriented program, after completion you will find yourself with more confidence with increased knowledge related of this course along with Rapid Skillz Certificate.
What is the duration of the programme?
The duration of this program is 3 months.
What is the difference between classroom teaching and online course?
Classroom teaching requires physical presence of classroom and teacher, whereas distance learning courses can be studied anytime, anywhere as per your time schedule and convenience.
Can Foreign Nationals apply for the course?
Yes, anybody can apply from any part of the globe.For details of Fee Structure please contact us at firstname.lastname@example.org or call at +91-9958934646
In case I am unable to take the exam will my fees be refunded?
As a policy under no circumstances will the fees be refunded to the candidate after registration.
Can I take two or more certification exams at one time?
Yes you can take as many numbers of courses at a time.
Does the exam is available only in India?
No, Exam is available all over the globe.
If I fail, what is the procedure to be followed for reappearing in the exam?
If you fail due to some reasons, you have to pay re-appear fee which is 50 % of the course fee and give your exam again.
How many attempts can I give for a certification exam?
There is no limit on re-appearance. You can re-appear by paying re-appear fee as many times you want.
When is the exam conducted?
Duration of the course is 3 months, whenever you are prepared for exams within duration of the course you can appear for exams.
What is the passing percentage?
Passing percentage is 50%.
Do you have any refund policy for this course?
We do not refund any payment. However we assure you of complete satisfaction. If you have any service related issue please contact us or mail us at email@example.com.
What are the various options of making payment?
You can pay using Debit Card/Credit Card/Net Banking and cash cards.
Is there any option of interacting with the faculty?
Yes you have chance to interact with faculty twice in a month for 15 minutes and we would arrange a Skype call or you can get your emails answered from faculty.
What is the minimum eligibility required to get myself enrolled for the Programme?
Anybody can apply.